Shipping policy
Shipping & Delivery Policy
Last Updated: October 30, 2026
At MONTVÈR, we believe that a premium shopping experience should extend beyond the purchase. That’s why we offer complimentary next-day delivery with full tracking on all orders within the United Kingdom.
Our goal is to ensure your MONTVÈR rowing machine arrives quickly, safely, and without any additional delivery costs.
1. Order Processing
We aim to process and dispatch all orders within 1 business day, excluding weekends and public holidays.
Orders placed after 12:00 PM, on weekends, or during public holidays may be processed on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Shipping & Delivery Times
We are pleased to offer the following delivery service:
- Delivery Method: Express Next-Day Delivery
- Shipping Cost: FREE on all orders
- Delivery Location: United Kingdom
- Tracking: Fully tracked on every order
Next-day delivery applies from dispatch and is subject to order processing times.
While we aim to deliver all orders on the next business day following dispatch, occasional delays may occur due to courier operations, adverse weather, or circumstances beyond our control.
3. Free Shipping Guarantee
At MONTVÈR, there are no hidden delivery charges.
Every order includes complimentary tracked delivery, regardless of order value.
The delivery price displayed at checkout will always be £0.00 for eligible UK orders.
4. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your shipment.
Tracking information may take a few hours to become available after dispatch.
If you experience any difficulties tracking your order, please contact our customer support team.
5. Shipping Destinations
We currently offer delivery exclusively within the United Kingdom.
International shipping is not currently available.
If this changes, we will update our shipping policy accordingly.
6. Customs, Duties & Taxes
For orders delivered within the United Kingdom, any applicable taxes, customs duties, or import charges will be clearly communicated at checkout.
Where additional charges apply and are not collected at checkout, these may be payable by the customer unless otherwise stated.
7. Incorrect Shipping Information
Please ensure your delivery address is accurate and complete before placing your order.
If you notice an error, contact us as soon as possible.
We will do our best to update your delivery details before dispatch. However, once your order has shipped, address changes may not be possible.
8. Lost, Damaged or Delayed Orders
Your satisfaction is our priority.
If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact our customer support team.
We will investigate the issue with our delivery partner and work towards a suitable resolution as quickly as possible.
If your package arrives visibly damaged, we recommend taking photographs of the packaging and product before contacting us.
9. Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We will do our best to accommodate requests before dispatch.
Once an order has been shipped, changes or cancellations may no longer be possible. However, you may still be eligible for a return under our 30-Day Returns & Refunds Policy.
10. Returns & Refunds
We want you to shop with complete confidence.
Every MONTVÈR rowing machine is backed by our 30-Day Money-Back Guarantee.
If you’re not completely satisfied with your purchase, you can request a return within 30 days of delivery for a full refund, subject to our Returns & Refunds Policy.
11. Contact Us
If you have any questions regarding shipping, delivery, or your order, our customer support team is here to assist you.
Email: infomontver@proton.me
Brand: MONTVÈR
We aim to respond to all enquiries as quickly as possible.
MONTVÈR — Engineered for Performance. Designed for Living.